If you need assistant, please contact Gene Codes Technical Support for help with this issue. If you have a standalone license that is locked to a USB hardware key, you’ll need to attach the hardware key and either install the license file onto the new computer or enter your original activation key in the Sequencher license manager wizard to get the license file installed. Please contact Gene Codes Technical Support at for help with this. If you have a standalone license that was locked to your old computer, you’ll need to get a new license file that’s based on the machine configuration of your new computer. If there is still a problem validating your license, please contact Gene Codes Technical Support. You will be asked to be added to the queue and if you respond affirmatively, you will be notified when a license is available.

If you attempt to launch to get a network license and all licenses are in use. Check with your server administrator to inquire about your license issue. If you have a network license and either your license was revoked by an administrator or the Sequencher Server shut down or lost network communication with your workstation, rather than quit, Sequencher switched to Viewer Mode. Check to make sure that the key is still plugged in and lit. If you have a standalone license and your license is tied to a USB hardware key and Sequencher has lost communication with the key, then you’ll be switched to Viewer Mode. If your automatic evaluation license of Sequencher fails. Sequencher can launch or go into Viewer Mode (no printing, saving, copying, exporting, reporting) for any of the following reasons: Otherwise, it’ll be tied to this computer.

If you decide to, the new license will be tied to the hardware key. If you had a key locked license, you’ll be asked whether or not you want to keep the key. Proceed with activation and installation of your new upgraded license. Select the Sequencher License Manager menu item from the Help (Windows) or Sequencher (Mac) menu and then enter in your 16-digit Activation Key and select Activate Sequencher. If your existing license is locked to a hardware key, plug in the hardware key. If you already have a standalone license installed and you are upgrading your license to allow you to use more recent versions of Sequencher, you should have received a 20-digit UPGR Activation Key from Gene Codes. The Sequencher License Manager will walk you through these processes. ‘Activate Sequencher’ if you want to ‘Activate Sequencher’ with a 16-digit Activation Key you received from Gene Codes or ‘Install License’ using a Sequencher license file that was provided to you. If the automatic activation of your Evaluation license fails, you will be provided with a 5-day Viewer license. Your evaluation license will be installed automatically for you at which point you have the ‘Start Sequencher’ option to start using Sequencher immediately or the ‘Quit’ option to exit Sequencher now. The License Manager will put up a contact information form for you to fill out and submit. ‘Evaluate Sequencher’ if you want to try a 15-day evaluation of Sequencher. From this dialog, you can choose the option: If you don’t currently have a standalone license, you’ll get the Sequencher License Manager dialog when you launch Sequencher.